SUPPORT

FAQ

What services do you offer as a relocation company?

We offer a comprehensive range of services to assist with your relocation needs. Our services include packing and unpacking, transportation, storage, cleaning, tenancy management, and more.

How much do your relocation services cost?

The cost of our relocation services depends on various factors such as the distance of the move, the specific services required, and any additional customization. We provide personalized quotes based on your individual needs and preferences.

Do you offer tenancy management services?

Yes, we provide tenancy management services to assist you with finding and managing your new home. This includes lease negotiation, reviewing tenancy agreements, rent payment and collection, and conducting property inspections.

What happens if there are issues with my new home after I move in?

We understand that issues may arise with your new home, and we are here to help. Our team is available 24/7 to address any concerns or problems that may arise, and we will work with you and the landlord to resolve them promptly.

Can you assist me in finding a new home?

Absolutely! We have a network of trusted real estate agents and landlords, and we can help you find a new home that meets your specific requirements and preferences.

Do you provide insurance for my belongings during the move?

Yes, we offer insurance options to protect your belongings during the relocation process. We will work with you to determine the appropriate coverage for your valuable possessions.

Can you provide storage options for my belongings?

Yes, we offer secure storage facilities where you can store your belongings if needed. Our facilities are designed to keep your items safe and well-protected.

Do you offer packing and unpacking services?

Yes, we provide professional packing and unpacking services to make your move easier and more efficient. Our experienced team will handle the packing and ensure everything is unpacked and set up in your new home.

How can I contact customer service if I have any issues or questions?

Our dedicated customer service team is available round-the-clock to assist you. You can reach us via phone, email, or through our convenient online customer portal.

Can you accommodate short-notice moves?

Yes, we understand that circumstances may require a quick move, and we can accommodate short-notice relocations whenever possible. Please contact us directly to discuss your specific needs and timeline, and we will do our best to assist you.customer portal.

What services do you offer?

Our interior design company offers a wide range of services, including conceptual design, space planning, furniture and finish selection, lighting design, project management, and more. We work closely with our clients to create personalized design plans that meet their specific needs and preferences.

How much does your interior design service cost?

The cost of our interior design service varies depending on the scope of the project, the size of the space, and the specific services requested. We offer a free initial consultation to discuss your design goals and provide a customized quote for our services.

What is the process for working with your interior design team?

Our interior design process typically begins with an initial consultation to discuss your design goals and preferences. From there, we will create a detailed design plan and work with you to refine the design until it meets your needs. Once the design is finalized, we will manage the project to ensure a smooth and successful implementation.

How long does an interior design project typically take?

We offer flexible hire options to suit your needs, ranging from short-term hires for a few days to long-term hires for several months. We will work with you to create a hire plan that meets your specific requirements.

Do you offer delivery and pickup of the furniture?

Yes, we offer delivery and pickup services for our furniture hires. Our team will coordinate with you to arrange a convenient time for delivery and pickup.

What happens if the furniture is damaged during the hire period?

We understand that accidents can happen, and we have a policy in place to address any damage that may occur during the hire period. We will work with you to determine the extent of the damage and come to a fair resolution.

What happens if I don't like the design you present to me?

We take great care to ensure that our design plans meet our clients’ needs and preferences. However, if a client is not satisfied with the design, we will work to revise and refine the design until it meets their expectations.

Can I view the furniture before hiring it?

Yes, we welcome clients to view our furniture inventory before making a hire. We can arrange a viewing at our showroom or provide photos and specifications of the furniture upon request.

Do you offer setup and styling services for events?

Yes, we offer setup and styling services for events. Our experienced team can help create the perfect atmosphere for your event by arranging and styling the furniture.

Can I make changes to my furniture hire order after it has been placed?

Yes, we understand that plans can change, and we are happy to accommodate changes to your furniture hire order as needed. However, please note that changes may be subject to availability and additional charges.

Do you offer discounts for bulk or long-term hires?

Yes, we offer discounts for bulk or long-term hires. Please contact us directly to discuss your specific needs and pricing options.

What types of furniture do you offer for hire?

We offer a wide range of furniture for hire, including chairs, tables, sofas, stools, and more. Our inventory includes a variety of styles and designs to suit any event or occasion.

How much does it cost to hire furniture from your company?

The cost of hiring furniture from our company varies depending on the type and quantity of furniture needed, as well as the duration of the hire. We offer competitive pricing and will provide a customized quote based on your specific needs.

How far in advance do I need to book furniture for hire?

We recommend booking furniture for hire as early as possible to ensure availability. However, we can often accommodate last-minute bookings depending on inventory availability.

How long can I hire furniture for?

We offer flexible hire options to suit your needs, ranging from short-term hires for a few days to long-term hires for several months. We will work with you to create a hire plan that meets your specific requirements.

How do you ensure that your design style matches my preferences?

We take a collaborative approach to interior design and work closely with our clients to understand their preferences and design style. We will present design options and incorporate feedback to ensure that the final design reflects the client’s preferences and vision.

Can you provide a portfolio of your previous work?

Yes, we are happy to provide a portfolio of our previous work to showcase our design capabilities and style. Please visit our website or contact us directly to request a portfolio.

What happens if I don't like the design you present to me?

We take great care to ensure that our design plans meet our clients’ needs and preferences. However, if a client is not satisfied with the design, we will work to revise and refine the design until it meets their expectations.

Do you offer any kind of warranty or guarantee for your work?

Yes, we stand behind the quality of our work and offer a warranty on our interior design services. If any issues arise after the project is completed, we will work to address them promptly and effectively.

How involved will I need to be in the design process?

We understand that our clients have busy lives, so we aim to make the design process as seamless and stress-free as possible. However, we do require some level of involvement from our clients to ensure that the design reflects their preferences and needs.

Do you work with contractors or architects to complete the project?

Yes, we work closely with contractors and architects to ensure a seamless and successful implementation of our design plans. We have strong relationships with trusted professionals in the industry and can recommend contractors and architects if needed.

What services do you offer as a relocation service company?

We offer a wide range of services to make your relocation as smooth as possible. Our services include packing and unpacking, transportation, storage, cleaning, and tenancy management, among others.

How much does it cost to use your relocation services?

The cost of our relocation services depends on the specific services you require, the distance of your move, and other factors. We provide a customized quote based on your individual needs.

Do you offer tenancy management services?

Yes, we offer tenancy management services to help you find and manage your new home. Our services include lease negotiation, tenancy agreement review, rent payment and collection, and property inspections, among others.

What happens if there are issues with my new home after I move in?

If there are any issues with your new home after you move in, we are available 24/7 to help resolve the problem. We will work with you and the landlord to ensure that any issues are addressed promptly and effectively.

Can you help me find a new home?

Yes, we can help you find a new home that meets your specific requirements. We work with a network of trusted real estate agents and landlords to find the perfect home for you.

Do you offer insurance for my belongings during the move?

Yes, we offer insurance to protect your belongings during the move. We will work with you to determine the appropriate coverage for your specific needs.

Can you provide storage options for my belongings?

Yes, we offer storage options for your belongings if needed. Our secure storage facilities are designed to keep your belongings safe and protected.

Do you offer packing and unpacking services?

Yes, we offer packing and unpacking services to make your move as easy and stress-free as possible. Our experienced team will carefully pack your belongings and ensure that everything is unpacked and set up in your new home.

How do I contact customer service if I have any issues or questions?

Our customer service team is available 24/7 to help with any issues or questions you may have. You can contact us via phone, email, or through our online customer portal.

Can you accommodate short notice moves?

Yes, we understand that sometimes moves need to happen quickly, and we can accommodate short notice moves as needed. Please contact us directly to discuss your specific needs and timeline.

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